Frequently Asked Questions
We deliver our delicious Caribbean prepared foods packaged for your convenience. These include curries, chokas, stews, roti (paratha and dhalpuri flatbreads), and doubles. We also deliver bottled condiments and spreads, snacks, and our breads.
We are only offering frozen products at this time.
All orders are placed and paid for only on this website. This is an ecommerce service and is a separate operation from the Alima's store, so staff at the store cannot take orders or payments for this service.
At the moment we deliver to the Greater Toronto Area. As we are made aware of demand in other areas of southern Ontario we will add them to our service area. If you would like our service in your city, please leave us a message using the contact form on our Contact Us page.
Yes. If you live in a multistory apartment or condo building please make sure someone is home during the day (after 11:00am) to receive your order. We will phone you before delivery to make sure someone is home, and again when we arrive. Please provide your buzzer number at checkout. If no one is home at the time of delivery the order will be returned to our location. A refund will be issued minus the delivery fee. Customers who live in multistory buildings are required to come downstairs to meet their driver outside and pick up their order.
Yes we do charge for delivery. Delivery charges are based on your location by postal code. Some examples as of January 2023 are:Peel (L6P): $11.99, Whitby (L1P): $15.99 and Newmarket (L3X): $16.99 Your specific charge will be found during checkout after you have provided the shipping address for your order.
We deliver on a fixed schedule, so it depends on where you're having your items delivered. See the schedule below for which day you can expect your delivery.
When you go on the site you click on Products and from the menu select Gifts and Gift Cards. You can purchase a card for $10, $25, $50, $100, $200 or $300. The Gift cards are digital, not physical. They are delivered by email and contain instructions on how to redeem them at checkout. When You Purchase A Gift Card It Will Come To Your Email Inbox. You can forward the email to the person of your choice, and they can redeem the gift card online at www.orderFromAlimas.ca.
Gift cards, or any unused balance on cards, do not have an expiry date.
Yes you can leave a balance on your card and redeem it at a later date. However you must remember the balance. You must also remember or store your gift card code, as this is assigned only to you. It is assigned by the system, without any of Alima’s employees having access to it. It is your responsibility to remember or store the code. We cannot redeem it for you.
You can retrieve the code from the original email.
No. The OrderFromAlimas Gift card is a digital card that is recorded only on the OFA system. The gift card cannot be redeemed in the store; nor can it be redeemed on any other Alima’s platform.