Shipping

*** SHIPPING POLICY CHANGES DURING COVID-19 PANDEMIC***

1. We are still delivering to all areas in the Greater Toronto Area. However, it is possible that we will reduce our delivery radius if the situation becomes worse. 

2.  We have resumed delivering to apartment buildings and condos.

Deliveries to Buildings

• Deliveries will be made to the parking lot or driveway of apartment buildings and condos. Deliveries will not be made inside.

• The driver will attempt to contact the customer before arriving, and on arrival. The driver will wait for 10 minutes maximum, and if the customer has not attended to the pick-up by then, the order will be taken back to the store and the bill amount refunded less the delivery charge.

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NORMAL DELIVERY POLICIES

Thank you for checking in before checking out.

Our shipping fee is $9.75.  It is a flat rate charge for all areas except downtown Toronto (details below) and applies to orders of any size.

We are currently delivering into all areas of the GTA.  Please visit our contact page to leave your city or postal code so we know where to grow next.

 

Downtown Toronto

(Between Bathurst St. and Sherbourne St., south of Bloor St.):

Due to challenges with traffic and parking we outsource all deliveries in the area. The delivery fee for this area is $35.00

Non-Residential Deliveries:

Our delivery service is intended for homes only. If, unknown to Alima's, the address entered in the order is a business address, the driver will return the order to the store, and the customer will be refunded the bill amount less the delivery fee.




Our Delivery Schedule

Monday

HALTON
See Cities
  • Burlington
  • Oakville
  • Milton
  • Halton

Tuesday

PEEL
See Cities
  • Mississauga
  • Brampton
  • Caledon

Wednesday

TORONTO
See Cities
  • Metropolitan Toronto
  • East York
  • Etobicoke
  • North York
  • Scarborough
  • York

Thursday

YORK
See Cities
  • Vaughan
  • Markham
  • Richmond Hill
  • King
  • Aurora
  • Whitechurch-Stouffville
  • East Gwillimbury
  • Newmarket
  • Georgina

Friday

DURHAM
See Cities
  • Pickering
  • Uxbridge
  • Brock
  • Scugog
  • Ajax
  • Whitby
  • Oshawa
  • Clarington

 

PLEASE NOTE:

We deliver most orders in insulated cooler bags.  If you wish extra protection please leave a cooler outside for us to place the cooler bag or box in.  The cooler bag measures 45cm (L) x 28cm (D) x 24cm(H).

Our deliveries normally don't leave our premises until 10:00 am. Most deliveries are made in the afternoon and evening, though some will be before noon.

Our shipping fee is $9.75.  It is a flat rate charge for all areas, with the exception of downtown Toronto, and applies to orders of any size.

Deliveries to Buildings

• Deliveries will be made to the parking lot or driveway of apartment buildings and condos. Deliveries will not be made inside.

• The driver will attempt to contact the customer before arriving, and on arrival. The driver will wait for 10 minutes maximum, and if the customer has not attended to the pick-up by then, the order will be taken back to the store and the bill amount refunded less the delivery charge.

Cancellations

To cancel your entire order or to part of your order please send us a message at: customers@orderfromalimas.ca .  Please send your cancellation request by 12:00 p.m. the day before your delivery day.  Any cancellations after that time will not be completed as the orders will be in the process of being packed.

 

DELIVERY POLICIES

WE WILL LEAVE YOUR ORDER OUTSIDE YOUR RESIDENCE IF NO ONE IS HOME TO RECEIVE YOUR ORDER. WE DELIVER YOUR PERISHABLE ITEMS FROZEN WELL BELOW ZERO SO AS TO PREVENT SIGNIFICANT THAWING FOR A FEW HOURS UNDER NORMAL CIRCUMSTANCES. NEVERTHELESS, WE HIGHLY RECOMMEND THAT YOU LEAVE A LARGE COOLER OUTSIDE YOUR DOOR FOR US TO PLACE YOUR ORDER IN. BY CONFIRMING YOUR ORDER AND CHECKING OUT YOU AGREE TO RETRIEVE THE PRODUCT IN A TIMELY MANNER IN ORDER TO PREVENT THAWING, SPOILAGE, OR THEFT, AND YOU AGREE TO NOT HOLD US RESPONSIBLE FOR ANY PHYSICAL OR FINANCIAL LOSS, HARM, OR FINANCIAL LIABILITY THAT MAY OCCUR TO YOURSELF OR OTHERS DUE TO THAWING, SPOILAGE, OR THEFT.

We are trying hard to give you the best possible shopping experience and the best quality food. If you have any concern about your order please contact us at customers@orderfromalimas.ca.